Accessibility statement

This website is run by the Suffolk Association of Local Councils. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is 

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email
  • call 01473 833713

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our administration team by email: 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Please telephone 01473 833713 or email us at  We occupy our offices on a number of days during the week but we cannot guarantee somebody will be there if you visit us without an appointment.  Please email or telephone us in advance to make an appointment.

Technical information about this website's accessibility

Suffolk Association of Local Councils is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

PDFs and other documents
Some of our PDFs and other document types may not be suitable for users of assistive technology.  This fails WCAG success criterion 4.1.2 and we aim to ensure the most viewed documents on our website that we produce are accessible.

Our recorded and shared videos do not include captions and this fails WCAG success criterion 1.2.5 Audio Description (pre-recorded).   We included this in our improvement plan with a timescale of December 2023 but this has still not been addressed.  We have had to extend the deadline for new videos to December 2024.

Content that's not within the scope of the accessibility regulations

You can find the complete list of content exempt from meeting the accessibility regulations on

What we are doing to improve accessibility

We have a timed action plan identifying changes we are working through.

This is a link to that plan. Preparation of this accessibility statement

This statement was prepared on 5th July 2022. It was last reviewed on 20th January 2024.

The Suffolk Association of Local Councils last tested this website on 20th January 2024. We selected pages based on their frequency of use to enable us to undertake random sampling using this WAVE website accessibility evaluation tool.

Changes to this policy

This is a controlled document and is the responsibility of the Chief Executive Officer.  It is referenced ALC19 version 2 and was last updated on 20th January 2024.